Frequently Asked Questions


Q: Do you prorate move-outs?  

A: No, we do not prorate move-outs. Rent for the entire month is due on the 1st, regardless of how long you will occupy the space. 


Q: Where can I rent a moving truck?

A: The closest moving truck rental dealers are located at:

Boerne: UHaul Neighborhood Dealer, 904 N Main St, 830/249-4192

              Penske Truck Rental, 29620 IH 10 W, 830/249-0070.

Helotes: Penske Truck Rental at Home Depot, 9115 North Loop 1604 W, 210/688-0279.


Q: What do I do if I've lost my keys? 

A: If they are certain to be lost, contact a manager to schedule having your lock drilled out at least 48 hours in advance. Locks cannot be drilled out on demand. A $50 fee will be charged for this process.


Q: When is a manager on site? 

A: Typically, Tuesday-Saturday, 9:00am-6:00pm - Always a great idea to call ahead and check that a manager will be available to greet you and answer any questions, particularly around lunch time. 


Q: What if my unit is overlocked and I make a payment over the weekend?  

A: If a late balance is paid during weekend hours, the overlock will not be removed until the next business day.


Q: Can I leave my vehicle parked on site overnight?   

A: No.


Q: Can I transfer ownership of my unit to somebody else?  

A: Yes, with a new lease with the new tenant. Contact a manager for further details.


Q: Does the manager have access to my unit? 

A: No, we do not have a master key. The keys you are issued are the only keys that open your unit.


Q: Am I guaranteed the rental rate price that I move in at?   

A: You are eligible for a rate increase after 6 months. However, rate increases are very minimal.


Q: Is Ten Oaks Storage better than the competition?  

A: We certainly think so because of conveniences to our tenants such as 24 access to online leasing and payments; onsite manager; and onsite maintenance personnel!